Privacy Policy

1. Introduction

Make It Happen LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Make It Happen platform ("Platform"), including our website, courses, AI coaching assistant, and any related services.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, password, role, location, and profile details you provide during registration and onboarding
• Payment information: Billing address and payment card details (processed and stored by our third-party payment processor; we do not store full card numbers)
• Assessment and profile data: Responses to self-assessments, selected goals, leadership style preferences, and course progress
• AI coaching conversations: Messages and prompts you send to the AI coaching assistant
• Communications: Emails, support requests, and feedback you send to us

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, course completion rates, time spent on content, and interaction patterns
• Device information: Browser type, operating system, device identifiers, screen resolution, and language preferences
• Log data: IP address, access times, referring URLs, and error logs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features
• Personalize your experience, including course recommendations and AI coaching responses
• Process payments and manage your subscription
• Send transactional emails (account confirmations, password resets, billing receipts)
• Send optional marketing communications (you can opt out at any time)
• Analyze usage patterns to improve content quality and platform performance
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for authentication, security, and basic Platform functionality
• Analytics cookies: Help us understand how users interact with the Platform (powered by privacy-focused analytics)
• Preference cookies: Remember your settings, such as theme preferences and language

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect Platform functionality.

5. AI Coaching and Data Usage

When you interact with the AI coaching assistant, your messages are sent to our AI provider to generate responses. We do not use your coaching conversations to train AI models. Conversation history is stored in your account to maintain context across sessions and may be reviewed in aggregate, anonymized form to improve the quality of coaching responses. You can delete your conversation history at any time from your account settings.

6. Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Service providers: Payment processors, hosting providers, email delivery services, and analytics tools that help us operate the Platform
• AI providers: To process AI coaching interactions (subject to their privacy policies and data processing agreements)
• Legal compliance: When required by law, subpoena, or to protect our rights, safety, or property
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure password hashing, role-based access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove your personal data within 30 days, except where retention is required for legal, accounting, or legitimate business purposes. Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and improvement purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at privacy@makeithappen.com. We will respond within 30 days.

10. Children's Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@makeithappen.com.